Customers wishing to lock in gold, silver, platinum, or palladium bullion coins or bars using their segregated customer account may do so in three ways:
• Recorded Telephone Conversation
• Text Message
• Email

Once a client decides he or she wants to lock in a bullion product for purchase, they simply call, text, or email us for clarification and conformation of the price of said product.

For example, a customer calls/texts/emails and asks one of our brokers asking, “what’s the price of One-ounce American Gold Eagles today?”
The broker responds, “One-ounce American Gold Eagles are spot + 70$.”
The customer responds, “ok, I would like to purchase #30 One-ounce American Gold Eagles.”
The broker responds, “Ok you are purchasing #30 One ounce American Gold Eagles @ $x,xxx.xx per for a total of $xx,xxx.xx please confirm and provide your special identifier (a word/phrase/or number you designate when establishing the segregated account, for identity and security purposes) and respond confirmed.”
The customer responds, “xxxx xxxx (special identifier) confirmed,” and the trade is executed.
After the trade, the Customer will receive an email or text message within 24hr indicating the status of their order and balance remaining in their account.